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Am I required to get more than one estimate?
The answer is NO. You are not required by law to get more than one estimate. Dicks Auto can provide your insurance company (no matter who they are) with a detailed estimate of all repairs necessary for processing any claim.



Is the estimate going to be the final cost?
Not always, repair estimates will vary. There are sometimes "hidden" costs (items we cannot see until the vehicle is disassembled for further inspection) that arise. Our staff will document any additional costs directly with your insurance carrier, guaranteeing there will be no additional or "out of pocket" costs to you.  Your vehicle is the second largest investment you make. Preserve its value and your safety by having it repaired professionally.



Who may authorize repair on my vehicle?
Only you, the owner, can authorize repairs on your vehicle.


Can you match the paint that is currently on my car?
Yes, paint can be calibrated to match the vehicle's current paint specs. Each vehicle has a factory paint code that acts as "DNA" for your finish color. All paint is mixed to factory specs, and then hand adjusted by our expert refinish staff to assure a perfect color match.


Do you use factory OEM parts?
Yes, OEM / factory parts are available for all repairs. Each repair comes with a detailed form stating the origin of the parts.


Do you warranty the work that has been done?
Yes, we stand behind everything we do here at Dicks Autobody.  "Lifetime" warranty that will cover all repairs related to craftsmanship.


How often should I detail/wax my vehicle?.
We have many clients that use our services in various different ways. We recommend that your auto gets waxed a minimum of once every three months (once per month for darker colors), but this really depends on the weather conditions and things like inside or outside storage.


Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.



How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.



How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail our staff during the repair process if you have questions or concerns.



Can I wash my car? Recommendations on how to keep your finish beautiful?
Always rinse before washing to remove all abrasive grit that can scratch the finish. Wash the car frequently, preferable by hand. Often water alone will clean the car thoroughly. For heavy soil, a mild car wash solution (not detergent) is recommended. Wash our car in the shade, not in the sun. Rinse off completely, then hand dry with a chamois or terry cloth.


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