Frequently Asked Questions

 

Do I need more than one estimate?

No. You are not required by law to obtain more than one estimate. At Dicks Auto Body, we can work directly with your insurance company to provide a complete and detailed repair estimate for your claim.

 

Will the estimate be the final repair cost?

Not always. Some damage may be hidden and cannot be seen until the vehicle is disassembled during the repair process. If additional repairs are needed, our team will document everything and work directly with your insurance company for approval. We strive to minimize any unexpected out-of-pocket expenses.

Your vehicle is one of your largest investments — preserving its safety, performance, and value is our priority.

 

Who can authorize repairs on my vehicle?

Only the vehicle owner may authorize repairs unless other arrangements have been legally documented.

 

Can you match my vehicle’s paint color?

Yes. Every vehicle has a factory paint code that acts like a DNA formula for the finish. We use advanced color-matching technology and expert refinishing techniques to ensure the closest possible match to your existing paint.

 

Do you use OEM (factory) parts?

Yes. OEM/factory parts are available for repairs. We provide detailed documentation showing the origin and type of parts used during the repair process.

 

Do you warranty your work?

Absolutely. We stand behind our workmanship with a lifetime warranty on repairs related to craftsmanship for as long as you own the vehicle.

 

How often should I wax or detail my vehicle?

We recommend waxing your vehicle at least every three months. For darker-colored vehicles, once a month is ideal to maintain shine and protection. Frequency may vary depending on weather conditions and whether the vehicle is stored indoors or outdoors.

 

Do you offer rides or pickup service?

Yes. We are happy to help make your experience as convenient as possible by offering pickup and delivery assistance when available.

 

Can you help arrange a rental car?

Yes. If you need a rental vehicle while your car is being repaired, our staff can assist you with the arrangements.

 

How will I know when my vehicle is ready?

Our team will contact you by phone once your vehicle is ready for pickup. You are also welcome to call or email us anytime during the repair process with questions or updates.

 

Can I wash my vehicle after repairs?

Yes, but proper care is important to protect your finish.

 

Recommended Vehicle Care Tips:

• Rinse the vehicle before washing to remove dirt and debris

• Wash frequently by hand when possible

• Use a mild automotive soap — avoid household detergents

• Wash in the shade, not direct sunlight

• Rinse thoroughly and dry with a clean microfiber towel or chamois

Proper maintenance will help keep your vehicle looking its best for years to come.